How do you describe Customer Service on a Resume

Posted by Fremantle Resume on 13 Jan 2025

When applying for a customer service job, it is essential to include your experiences and abilities in your resume. A well-written and professional resume can make significant difference in obtaining the job you’re looking for. We at Fremantle Resume, we specialize in providing resume writing services to ensure that you stand out the competition. In this post, we’ll give you tips on how to describe the customer service aspect of your resume.

  1. Utilize action verbs: When discussing your customer service experience include action verbs such as "assisted," "resolved," or "responded." These verbs suggest that you’ve been actively engaged in your customer service activities and have achieved results.
  2. Make sure to include specific job duties and responsibilities: Be specific when you describe your customer service experience. Instead of simply saying "worked in customer service," say "managed an entire team of customer service representatives and took care of customer complaints."
  3. Give metrics: Include pertinent metrics like customer satisfaction rates to prove the impact of your work. For instance, "increased customer satisfaction by 15% with effective method of problem-solving."
  4. Tailor your resume: Tailor your resume for the customer service position you’re applying for. Include the relevant skills and experience that are relevant to the position.
  5. Make sure you proofread your resume and get professional assistance Make sure you proofread your resume prior to you submit it to ensure it’s error-free. If you require assistance take advice from a professional at Fremantle Resume.

By following these tips and guidelines, you can write an effective customer service resume that effectively highlights your relevant work experience and abilities. Be sure to modify your resume to fit the specific job that you’re applying for and to proofread it before submitting it. Fremantle Resume can also assist you in creating an effective resume that highlights your abilities and experience.

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